Cookie Policy

Effective Date: Oct 27, 2026
Last Updated: Oct 27, 2026

1. Introduction

This Cookie Policy explains how X.TAX ("X.TAX," "we," "our," or "us") uses cookies and similar technologies when you visit our website at https://x.tax and use our web-based tax filing application (together, the "Services"). It should be read together with our Privacy Policy, which explains how we handle personal information more broadly.

2. What Are Cookies and Similar Technologies?

Cookies are small text files placed on your device when you visit a website. They allow the site to recognize your device, remember your preferences, keep you signed in, and understand how the site is used.

We also use similar technologies, which this policy refers to collectively as "cookies":

• Local storage and session storage – data stored in your browser that works like a cookie but is not sent to our servers with every request.

• Pixels and tags – small pieces of code that record when a page is viewed or an action (such as a sign-up) is completed.

• Software development kits and scripts – code from third-party providers embedded in our pages to deliver analytics, chat, or security features.

First-party cookies are set by X.TAX. Third-party cookies are set by other companies whose services we use on our site. Session cookies are deleted when you close your browser; persistent cookies remain until they expire or you delete them.

3. Categories of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are required for the Services to function and cannot be switched off. They keep you signed in to your X.TAX account, maintain secure sessions, protect against cross-site request forgery and fraud, remember your cookie preferences, and help detect automated abuse (for example, through Google reCAPTCHA). Because tax filing involves sensitive data, these cookies are essential to keeping your account secure. You can block them in your browser, but parts of the Services, including sign-in and filing, will not work.

3.2 Functional Cookies

These cookies enable enhanced features such as our live chat support (Crisp), which remembers your conversation history and chat window state between pages. If you disable them, some features may not work as expected.

3.3 Analytics and Performance Cookies

These cookies help us understand how visitors use our website and application, such as which pages are visited, how long users stay, and where errors occur. We use this information to improve our Services. Providers include Google Analytics, Microsoft Clarity, PostHog, and Mixpanel. Microsoft Clarity and PostHog may record anonymized interactions such as clicks, scrolls, and mouse movements to help us improve usability; we configure these tools to mask form inputs so that tax data, SSNs/TINs, and financial information you enter are not captured.

3.4 Advertising and Marketing Cookies

These cookies are used to measure the effectiveness of our advertising campaigns and to show you relevant X.TAX ads on other websites and platforms. Providers include Google Ads, Meta (Facebook) Pixel, and Microsoft Advertising (Bing UET). Advertising partners may also set their own identifiers through these networks. These cookies are only set with your consent where required by law.

We do not use cookies to collect the contents of your tax returns, uploaded documents, or financial data imported from connected accounting software, and we do not share such information with advertising partners.

4. Cookies and Technologies on Our Services

The table below lists the main cookies and similar technologies we use. Third-party providers may change cookie names and durations; see each provider's policy for current details.

Provider privacy policies: Google, Microsoft, Meta, Crisp.

5. Your Choices and How to Manage Cookies

Cookie Settings. When you first visit our website, a cookie banner lets you accept or reject non-essential cookies. You can change your choices at any time by clicking the "Cookie Settings" link in the footer of our website. Strictly necessary cookies are always active.

Browser controls. Most browsers let you view, block, or delete cookies through their settings. Blocking all cookies may prevent you from signing in or filing returns. Guidance for common browsers: Chrome, Safari, Firefox, Edge.

Provider opt-outs. You can also opt out directly with certain providers:

• Google Analytics: Google Analytics Opt-out Browser Add-on

• Google Ads: Google Ad Settings

• Meta: Ad preferences

• Microsoft Advertising: Microsoft personalized ads settings

• Industry opt-outs: Digital Advertising Alliance and Network Advertising Initiative

Global Privacy Control. Where required by applicable law, we treat a Global Privacy Control (GPC) signal from your browser as a request to opt out of the "sale" or "sharing" of your personal information for targeted advertising, including under the California Consumer Privacy Act (CCPA). We do not currently respond to "Do Not Track" signals, as no common industry standard exists for them.

6. California and Other U.S. State Privacy Rights

Some advertising cookies may be considered "sharing" of personal information for cross-context behavioral advertising under the CCPA and similar state laws. You may opt out by rejecting advertising cookies in Cookie Settings, enabling GPC, or emailing info@x.tax. For more on your rights, see our Privacy Policy.

7. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the technologies we use or in applicable law. Changes will be posted on this page with an updated "Last Updated" date. Where changes are material, we may ask for your consent again.

8. Contact Us

If you have questions about this Cookie Policy or our use of cookies, please contact us:

• Email: info@x.tax

• Mailing Address: 5900 Balcones Drive #22662, Austin, TX 78731